Refund policy

OGKILS Return & Refund Policy

All sales are final. We do not accept returns or exchanges for change of mind, incorrect sizing, incorrect model selection, or any other reason once your order has been placed and delivered.

The only exceptions are items damaged in transit, items with a manufacturing defect present on arrival, and incorrect items shipped by us.

Damaged in Transit or Incorrect Item

If your item arrives damaged, defective, or is not the item you ordered, contact us at ogkilsph@gmail.com within 7 days of receiving your order.

To process your claim, we require:

  • Clear photos or a video of the damaged or incorrect item
  • Photos of the outer packaging as received, including the shipping label
  • An unboxing video where possible (strongly recommended for rackets)
  • Your order number or proof of purchase

Please inspect your order immediately upon delivery. Claims submitted after 7 days cannot be processed, as we are unable to verify whether the damage occurred in transit or after the item was in your possession.

Once your claim is approved, we will send return instructions and a return shipping label. Items must be returned in their original packaging with all included accessories. Items sent back to us without an approved claim will not be accepted and will be returned to sender at your expense.

Return address:
OGKILS PH
1106 Dadivas St., Binondo, Manila
1006
Philippines

Not Covered

  • Change of mind, buyer's remorse, or ordering the wrong item
  • Wear, damage, or breakage from use, including racket frame cracks, string breakage, and shaft damage from play
  • Items damaged after delivery, including mishandling or improper storage
  • Rackets that have been strung, played with, or had the handle wrap removed
  • Shuttlecocks once the tube seal is broken
  • Grips and strings removed from their original sealed packaging
  • Custom stringing and other made-to-order services
  • Sale and clearance items
  • Gift cards

Refunds

Approved claims are resolved by replacement of the same item where stock allows. If a replacement is unavailable, we will issue a refund to your original payment method within 10 business days of receiving and inspecting the returned item. Processing times on your bank or card issuer's end may add further delay.

If more than 15 business days have passed since your refund was approved, please contact us at ogkilsph@gmail.com.

This policy applies to purchases made on ogkilsbadminton.com. Orders placed through Shopee, Lazada, or TikTok Shop are governed by each platform's own return and refund rules.